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why I can't access to student plan If I am a verified student

why I can't access to student plan If I am a verified student

When I want to access to the student plan I get a message that said "Sorry, you can't access to this plan. Here are more options to premium". I had student plan two years ago, and now I want to back to this plan
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1 Reply

Hey there,

 

Thanks for coming to the Community.

 

Are you part of a Premium Duo/Family plan? If so, you'll first need to cancel/leave it in order to be able to switch to Premium Student. 🙂

 

In case you've already canceled and switched to Premium Student, your plan should change automatically on your next billing date.

 

Let me know if you have any other questions!

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