Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23829 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23829 Views
  • 17 replies
  • 0 likes

I can not buy a Premium account

PlanPremiumCountryCzech RepublicDeviceiPhone 11Operating SystemiOS My Question or IssueI would like to buy spotify premium, I am currently using Spotify free. Unfortunately, I've probably already used up the free introductory month, so I can't even b...

  • Regular
  • Plan Premium Country Czech Republic Device iPhone 11 Operating System iOS   My Question or Issue I would like to buy spotify premium, I am currently using Spotify free. Unfortunately, ...
  • Esther1999
  • Casual Listener
  • 773 Views
  • 10 replies
  • 0 likes
  • Premium for Students
  • 773 Views
  • 10 replies
  • 0 likes

Issue with Premium for Students Subscription using Visa Card

PlanPremium for Students My Question or IssueI'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I attempt the transaction, it fails, and I receive the following error me...

  • Regular
  • Plan Premium for Students   My Question or Issue I'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I a...
  • Maxim
  • Spotify Star
  • 1090 Views
  • 11 replies
  • 0 likes
  • Premium for Students
  • 1090 Views
  • 11 replies
  • 0 likes

Though I am eligible for students discount, I am not able to claim it

I am eligible for students discount but I cannot claim the amount. The page of selection of plan doesn't proceed further after selecting the plan. Is there any way to claim the discount?

  • Visitor
  • I am eligible for students discount but I cannot claim the amount. The page of selection of plan doesn't proceed further after selecting the plan. Is there any way to claim the discount?
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution student account

PlanPremiumCountryFrance My Question or Issue Hi ! I would like to have Spotify premium for student. Therefore I checked my student status with SheerID and everything was okay but because it didn't work after I've checked many times since and now it ...

  • Visitor
  • Plan Premium Country France   My Question or Issue   Hi ! I would like to have Spotify premium for student. Therefore I checked my student status with SheerID and everything was okay...
  • MihailY
  • Moderator
  • 419 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I'm a student but Spotify he took the money for a normal plan ,

  • Visitor
  • I'm a student but Spotify he took the money for a normal plan ,
  • Lyubka
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Foi debitado valor maior no meu cartão de crédito

Assinei o plano de estudante e na fatura foi debitado valor maior sem ao menos avisar com antecedência que o plano estava prestes a finalizar. E direto no app a data de alteração do valor consta em 30/06 sendo que no cartão o valor foi creditado muit...

  • Visitor
  • Assinei o plano de estudante e na fatura foi debitado valor maior sem ao menos avisar com antecedência que o plano estava prestes a finalizar. E direto no app a data de alteração do valor consta em 3...
  • Lyubka
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution my bank has deducted my premium payment but spotify says payment failed

i have a student plan and every month there is automatic debit from my account towards spotify premium payment. i received a message from my bank stating that the money has been debited. however, spotify says my premium has been paused since there wa...

  • Newbie
  • i have a student plan and every month there is automatic debit from my account towards spotify premium payment. i received a message from my bank stating that the money has been debited. however, spo...
  • Lyubka
  • Moderator
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice for student premium

Ive been charged twice for the student premium. Im just checking how it is done because i just enrolled at school. I still dont have any documents. My account is still not premium. Please refund the money. I'll just go with the 129 peso premium inste...

  • Newbie
  • Ive been charged twice for the student premium. Im just checking how it is done because i just enrolled at school. I still dont have any documents. My account is still not premium. Please refund the ...
  • ILetTheDogsOut
  • Newbie
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can’t keep it on one playlist

Every time I press a playlist music from my country playlist keeps playing, I cannot keep it on a different playlist

  • Visitor
  • Every time I press a playlist music from my country playlist keeps playing, I cannot keep it on a different playlist
  • OscarDC
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I was charged for student premium but didn't get the premium

PlanStudent PremiumCountryIndia DeviceSamsung Galaxy M21Operating SystemAndroid 12 My Question or IssueI was charged for student premium but did not get the membership. The amount was deducted from my bank account but when i opened the Spotify websit...

  • Visitor
  • Plan Student Premium Country India  Device Samsung Galaxy M21 Operating System Android 12   My Question or Issue I was charged for student premium but did not get the membership. ...
  • Not applicable
  • 312 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 312 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Student, unable to download songs PC

PlanPremium/Premium StudentCountrySouth AfricaDeviceASUS TUF FX505Operating SystemWindows 11 My Question or IssueI have a Premium Student's subscription and it works perfectly fine but when i try to download a playlist of songs to listen to offline o...

  • Visitor
  • Plan Premium/Premium Student Country South Africa Device ASUS TUF FX505 Operating System Windows 11   My Question or Issue I have a Premium Student's subscription and it works perfectl...
  • Not applicable
  • 6910 Views
  • 32 replies
  • 2 likes
  • Premium for Students
  • 6910 Views
  • 32 replies
  • 2 likes

Superuser Contribution Quiero renovar mi plan estudiantil, ya me cobraron pero no se renueva

He tenido el plan estudiantil anteriormente per debía renovarlo. Ya hice el proceso de renovación, coloqué mi tarjeta y me hicieron un cobro de 5 soles pero no la suscripción no se renovó y quiero saber que procede en este caso.

  • Visitor
  • He tenido el plan estudiantil anteriormente per debía renovarlo. Ya hice el proceso de renovación, coloqué mi tarjeta y me hicieron un cobro de 5 soles pero no la suscripción no se renovó y quiero sa...
  • Dian
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I’m still a student and spotify says i’m in my last year.

I’m in my 3rd year of university and my program is 5 years at University of Waterloo, I don’t know how to tell spotify that I’m still a student and need to stay on the student plan.

  • Visitor
  • I’m in my 3rd year of university and my program is 5 years at University of Waterloo, I don’t know how to tell spotify that I’m still a student and need to stay on the student plan.
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student

PlanPremiumCountryItalyDeviceHuawei MateBook D 15Operating SystemWindows 11 My Question or IssueAlthough I did the necessary checks to be able to actually join the student subscription when it comes to starting the plan (verified until 06/04/2024) it...

  • Newbie
  • Plan Premium Country Italy Device Huawei MateBook D 15 Operating System Windows 11   My Question or Issue Although I did the necessary checks to be able to actually join the student su...
  • Lyubka
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the student discount but i paid the normal amount

PlanPremiumCountryPeruDeviceSamsung Galaxy A30Operating SystemAndroidMy Question or IssueI did not receive any email advising that I will pay the regular price or that I had to renew the student plan. It's not fair for me to pay regular price without...

  • Visitor
  • Plan Premium Country Peru Device Samsung Galaxy A30 Operating System Android My Question or Issue I did not receive any email advising that I will pay the regular price or that I had to rene...
  • Lyubka
  • Moderator
  • 412 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 412 Views
  • 3 replies
  • 0 likes

SheerID does not work

Premium StudentItalyiPhone 14 with iOS 16My Premium Student plan expired and I am now paying full premium.I am still a student and want to subscribe Premium Student.SheerID website is not reachable. Please help.Thanks

  • Newbie
  • Premium Student Italy iPhone 14 with iOS 16 My Premium Student plan expired and I am now paying full premium. I am still a student and want to subscribe Premium Student. SheerID website is not r...
  • Keanu_C
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 367 Views
  • 1 replies
  • 0 likes