Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Social & Random

Start a topic

Forum Posts

Let's introduce ourselves!

Hey there you, Yeah, you! Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get to know each other better! The game is simple: Find the latest comment and hit reply > comment to say hi! to this user and ...

  • Moderator
  • Moderator
  • Mazedude
  • Casual Listener
  • 485171 Views
  • 1521 replies
  • 253 likes
  • Social & Random
  • 485171 Views
  • 1521 replies
  • 253 likes

Welcome to the Spotify Community - Newbie Guide

Welcome to the Spotify Community! Here, music fans like you from all walks of life come together to share their Spotify knowledge, discuss ideas, talk music and trade answers to questions. Complementing our support site, the Spotify Community is the ...

  • Spotify Legend
  • 67119 Views
  • 0 replies
  • 221 likes
  • Social & Random
  • 67119 Views
  • 0 replies
  • 221 likes

Superuser Contribution Listeners Going Down

Why does my listeners go all the way down whenever I release something new? It doesn’t make sense to me and I’m releasing good music.... And this really makes me want to stop and never release anything else.

  • Regular
  • Why does my listeners go all the way down whenever I release something new?   It doesn’t make sense to me and I’m releasing good music....  And this really makes me want to stop and neve...
  • kidfreshice
  • Visitor
  • 1497 Views
  • 2 replies
  • 0 likes
  • Social & Random
  • 1497 Views
  • 2 replies
  • 0 likes

Currys offer accepted but not working

Hello, We have claimed the 6 month free Spotify Premium, received an order number on Spotify but didn't receive a confirmation email. On Spotify is saying we have a free account and not the Premium. Any ideas how to rectify this?

  • Visitor
  • Hello,    We have claimed the 6 month free Spotify Premium, received an order number on Spotify but didn't receive a confirmation email.   On Spotify is saying we have a free accou...
  • 235 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 235 Views
  • 0 replies
  • 0 likes

Web Player Won't Load!

When I go to the web player, it gives me the screen attached. It doesn't work to reload!

  • Casual Listener
  • When I go to the web player, it gives me the screen attached. It doesn't work to reload!
  • case-0
  • Newbie
  • 1214 Views
  • 3 replies
  • 2 likes
  • Social & Random
  • 1214 Views
  • 3 replies
  • 2 likes

Lost my premium account

Hi, I lost email to my account. All i've got are bills for premium account. is there any options to cancel my premium? I really try to find my lost account, read many topics here and can't find solution.

  • Visitor
  • Hi, I lost email to my account. All i've got are bills for premium account.  is there any options to cancel my premium? I really try to find my lost account, read many topics here and can't fin...
  • Emilia_8
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 404 Views
  • 1 replies
  • 0 likes

Do music artists benefit from Spotify?

Like the question suggests, do music artists benefit from Spotify? Do they gain a small income from it or do they just gain exposure?

  • Newbie
  • Like the question suggests, do music artists benefit from Spotify? Do they gain a small income from it or do they just gain exposure?
  • 354 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 354 Views
  • 0 replies
  • 0 likes

Solved!! I would like to be able to change my username from the random string of numbers and letters.

As stated... when can I expect to see this long overdue change to take place? The fact that I can’t update my username and friends have difficulty finding me on spotify is beyond annoying after all these years.

  • Regular
  • As stated... when can I expect to see this long overdue change to take place? The fact that I can’t update my username and friends have difficulty finding me on spotify is beyond annoying after all t...
  • Emilia_8
  • Community Legend
  • 938 Views
  • 7 replies
  • 1 likes
  • Social & Random
  • 938 Views
  • 7 replies
  • 1 likes

Superuser Contribution Follow Me!

Follow for follow threads are no longer allowed in the Spotify Community. These will be removed going forward. The best place to learn about promoting your content is the Spotify Gameplan videos here: https://artists.spotify.com/videos/the-game-plan

  • Spotify Legend
  • Follow for follow threads are no longer allowed in the Spotify Community. These will be removed going forward. The best place to learn about promoting your content is the Spotify Gameplan videos here...
  • 284 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 284 Views
  • 0 replies
  • 0 likes

Password reset email

I’m subscribed to a family plan. Last night my daughter who is on the plan got logged out. She can’t log back in cause she doesn’t remember her password. She requested a password reset email and it never comes (yes she’s checked junk mail) This morni...

  • Visitor
  • I’m subscribed to a family plan.  Last night my daughter who is on the plan got logged out. She can’t log back in cause she doesn’t remember her password. She requested a password reset email an...
  • 453 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 453 Views
  • 0 replies
  • 0 likes

Search crash

I loaded up my app today after the new update, and went to play a song but my app crashed. When I went to search in liked songs, the app crashed. I’ve tried to clean reinstall the app, but nothing has worked so far.

  • Casual Listener
  • I loaded up my app today after the new update, and went to play a song but my app crashed. When I went to search in liked songs, the app crashed. I’ve tried to clean reinstall the app, but nothing ha...
  • 330 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 330 Views
  • 0 replies
  • 0 likes

BTS new advertisement way too loud and low quality

Hi y'all,I don't mind listen to advertisement at all, because sometime you may get to know the other music genre that you don't usually listen to (although but sometime I also think if I should subscribe to premium lol)But the point is, BTS new adver...

  • Visitor
  • Hi y'all, I don't mind listen to advertisement at all, because sometime you may get to know the other music genre that you don't usually listen to (although but sometime I also think if I should sub...
  • lost_stars0227
  • Visitor
  • 498 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 498 Views
  • 1 replies
  • 1 likes

Redesign

i saw that the ios version of the app is getting a redesign, is the android version getting that redesign too? if not, can android users get at least the"countdown" in the that"now playing" page that shows the remaining track time instead of the full...

  • Visitor
  • i saw that the ios version of the app is getting a redesign, is the android version getting that redesign too? if not, can android users get at least the"countdown" in the that"now playing" page...
  • 345 Views
  • 0 replies
  • 1 likes
  • Social & Random
  • 345 Views
  • 0 replies
  • 1 likes

Spotify Playlist Description & Cover Art

Hello, Spotify’s recent update may not be a big deal to others, but have affected my experience as a user and stunted my creativity. Firstly, our playlist description (on app you do not get to see full description) and the cover art is “stuck” we can...

  • Visitor
  • Hello, Spotify’s recent update may not be a big deal to others, but have affected my experience as a user and stunted my creativity. Firstly, our playlist description (on app you do not get to see fu...
  • SmallroundEll
  • Regular
  • 6041 Views
  • 1 replies
  • 16 likes
  • Social & Random
  • 6041 Views
  • 1 replies
  • 16 likes

Music quality level is only for mobile data?

Hi everyone,I’m thinking about this but can’t find answer.if I set the music quality in the menu, that will influence only while playing with mobile data or also with wi-fi?because I’d like to have low or normal quality with mobile data, for not usin...

  • Visitor
  • Hi everyone, I’m thinking about this but can’t find answer. if I set the music quality in the menu, that will influence only while playing with mobile data or also with wi-fi? because I’d like to ...
  • 237 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 237 Views
  • 0 replies
  • 0 likes

not receive payment?

I received an e-mail with a notice that they did not receive payment, as if I had not paid the month, but it has been paid and will be charged to the card. What could have happened?

  • Newbie
  • I received an e-mail with a notice that they did not receive payment, as if I had not paid the month, but it has been paid and will be charged to the card. What could have happened?
  • 401 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 401 Views
  • 0 replies
  • 0 likes

Exposure

I'm Andre Paul and I'm new to this. Honestly don't quite fully understand how the exposure goes. There's no promotion packages that I can see, it says we can submit for playlist consideration but that option is not available when I try. Can anyone gi...

  • Visitor
  • I'm Andre Paul and I'm new to this. Honestly don't quite fully understand how the exposure goes. There's no promotion packages that I can see, it says we can submit for playlist consideration but tha...
  • greyfox420
  • Regular
  • 293 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 293 Views
  • 1 replies
  • 0 likes

Premium with hulu to Student Student premium

Had Premium with Hulu, payment got declined but immediately payed it. Hulu deactivated now. Enrolled in school after I had Premium with Hulu, trying to sign up for Student Premium now. SheerID won't register me because enrollment is past 3 months and...

  • Visitor
  • Had Premium with Hulu, payment got declined but immediately payed it. Hulu deactivated now. Enrolled in school after I had Premium with Hulu, trying to sign up for Student Premium now. SheerID won't ...
  • 444 Views
  • 0 replies
  • 0 likes
  • Social & Random
  • 444 Views
  • 0 replies
  • 0 likes

Playlists.net problems

I can't seem to upload playlists to playlists.net anymore. I just get the message; "There is no active transaction". Is the site down, or what?

  • Regular
  • I can't seem to upload playlists to playlists.net anymore. I just get the message; "There is no active transaction". Is the site down, or what?
  • cadmielp
  • Roadie
  • 4202 Views
  • 9 replies
  • 3 likes
  • Social & Random
  • 4202 Views
  • 9 replies
  • 3 likes

Eminem is a legend

This is actually a test<>

  • Casual Listener
  • This is actually a test <>
  • joelcantu
  • Regular
  • 2948 Views
  • 6 replies
  • 0 likes
  • Social & Random
  • 2948 Views
  • 6 replies
  • 0 likes