2 years of spotify free thinking it was premium

[user-removed]

I have been paying two years worth of 'premium' thinking that I was on it but just realised that I'm on free. There is no customer service or anyone to talk to. Just very desperate for help

[Maxim]

Hey @user-removed,

I'd recommend reaching out to Support so they can try to locate your Premium account 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.