3 month Subscripton Giftcard not working

[RainyWelder]

Plan

Free (wanting to go to Premium)

Country

Australia

Device

(iPhone 11, Laptop)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi There

I just bought a 3 month Spotify Premium Subscription online from Australia Post.

I reside in Melbourne Australia and when trying to activate or input the PIN, it keeps coming up with and error.

I have he invoice from Australia Post as proof of purchase and have the card # also (which can be checked and see it is not activated yet)

Is someone able to help me in this from Spotify? I have not gone back to Australia Post yet (to be honest, I don't think they will help at all)

I look forward to hopefully joining Premium soon.

Regards

Andrew

[Billy-J]

Hey @RainyWelder, thanks for reaching out to the Community!

Could you try redeeming your Gift Card here using a different browser or private window? If that doesn't help, please try following all of the steps provided in this support article > Gift Card not working? section. 

Let me know how this goes 🙂 

[RainyWelder]

Tried and still no luck.
“Something went wrong. Try again”

[Billy-J]

Hey @RainyWelder, 

Could you try redeeming the gift card using an incognito (private) window or on a different device to avoid possible issues with cache and cookies.

Also, please let me know the steps that you have already completed so you don't have to repeat them. 

Keep me posted 🙂 

[RainyWelder]

Hi Billy thanks for the reply.
I have gone though again with what you said and still no luck.
I even tried it on another computer

[Billy-J]

Hey @RainyWelder, 

Thanks for trying those steps. In this case, please get in touch with Customer Support here while making sure you have a photo of:

• Front of the card
• Back of the card
• A purchase receipt or something similar

I hope this helps. Have a great (and safe) day ahead!