$99 Spotify Gift Card Not Working

[karakoniares]

Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy and they confirmed that the card was activated. I emailed Spotify but they did not help. Please let me know what to do. 

Plan

Free

Country

United States

[Ivan]

Hey there @karakoniares, 

Thanks for reaching out to the Community about this. 

If you see this message we'd suggest trying to redeem the gift card in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.

If this doesn't do the trick, check out this help page for more useful tips on gift card troubleshooting. 

Hope this helps. Keep us posted.