After changing payment method my account was downgraded from family to single

[Demonwolf_9523]

Hey everyone as subject says I had to change my payment method due to getting a new card and my plan got downgraded if I change it back to family can the users who already made an account with me get back into their accounts as well? Or will they have to make new ones?  I tried sending a message direct to customer service but it wasn't working for me (since I'm on android? ) 

[Luan · Accepted solution]

Hey, @Demonwolf_9523 
Welcome to Spotify Community and thanks for reaching out here!

First of all, it isn't expected that an account is downgraded when a payment method is changed, so sorry for this situation.

When it comes to your question, you can switch your plan back to Premium Family and send them back the invitations. They should be able to rejoin your plan, normally, using their existing accounts. 

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Demonwolf_9523]

Thank you for the information ill give it a go!

[Luan]

Happy to know that my answer was useful to you. Try it and let me know if everything goes well after that.

And remember that you can count on us, always, when necessary!

Best Regards,
Luan