Assinatura

[blueandgreen789]

fui cobrada duas vezes pelo spotify, sendo que já tinha pago. como posso pedir reembolso??

[Lyubka]

Hey @blueandgreen789,

Thanks for reaching out to the Community. We hope you don't mind us answering in English as this is the official language of the forum.

To check if you'll need to request a refund from Spotify, we'd suggest that you first take a look at your Receipts page. There you should be able to see all your charges and check if you've been double charged for a certain month.
 

It's also possible that you have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

If none of the above is the case - you can check our refund policy page for information on potential refunds.

Hope you get this sorted out soon. If you need anything else, the Community is here for you.