Being charged for Premium account after cancelled and went on family plan over a year ago.

[user-removed]

My husband and I both had Premium and went to a Family account. We recently discovered that he is still being charged for the Premium plan that we changed to a Family plan over a year ago. How do we get our money back? This is a very frustrating way of dealing with this so hopefully someone can give me a way to contact Spotify directly to have this matter resolved. Thank you for your time.

Plan-Switched from Premium to Family.

Country-US

[OneByBoo]

Hey there @user-removed

It's possible you still have another premium account that is being charged.

Please use this link to find accounts and let me know what you come up with.

I also suggest logging in to your account overview online to check the subscripion status.

Hope this helps 😃

[user-removed]

I appreciate the help but I need to know how to get in contact with someone at Spotify.  I have taken the credit card off the account but they have taken over $100 from us and it is not right. It needs to be corrected.