Boa noite! Estou tendo problemas com pagamento!

[31rqcjyfv5dpd7v7savr]

Cliquei em uma promoção que dizia ser 3 meses por R$20,00 e está debitando todo mês! Preciso que resolvam isso.

Nao encontrei no app e nem no site um lugar para enviar essa reclamação, não sei se é correto enviar aqui mas preciso urgente de ajuda! 

[AlejaR]

Hey @31rqcjyfv5dpd7v7savr,

Thanks for posting in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here. 

Apologies for the late response, as we just came across your post. Remember that there are certain requirements to be eligible for the current offers we have; as an example of some of them, you must not have been Premium before.

In this case, we'd recommend contacting our Customer Support team so they can help you check your account and give some suggestions on how to proceed. You can find out how to contact them here.

We'd like to clarify that our Ideas board (the board in which you kindly posted your questions) is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone. You can learn more about it here.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.