Can’t join duo plan

[Amelielpn]

i have been invited to join a duo plan but I get an error message when entering my address saying the I do not live at the same address as the plan manager, yet we entered the exact same address. What should I do ?

[Luan]

Hey, @Amelielpn 
Welcome to the Spotify Community, and thanks for reaching out to us here!

First of all, I recommend that you take a look at this following official support article to make sure you're following the steps correctly:

• Address and verification for Duo plan 

If everything seems correct on your side, ask the manager for a new invitation link and try to accept it using another device, making sure the Location Service is turned on during this process. It may help. 

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!