Can't log in to my family plan

[vhudyma]

I have received an invite to family plan from my neighbour and I can't join. After filling up all the data, I get message "You're unable to join this Family plan" even thought all passed data is correct.

Could someone help me?

[Melody]

Hey there, @vhudyma

Thanks for coming to the Community.

We'd recommend checking out the steps here in this case, under the section "Need Help?" > "The invite isn’t working".

Let us know if this helps out 🙂

Many thanks!

/M

[vhudyma]

Thanks a lot for your response, but unfortunately even resending an invite didn't help.

[Melody]

Hey, @vhudyma

Thanks for letting us know.

All members of a Premium for Family plan must reside at the same physical address.

If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan. It's possible this could be the reason you're unable to accept an invite, if this has happened.

If this doesn't sound right, don't worry. 

In this case, we'd recommend reaching out to Support. You can do this one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Let us know if there's anything else!
/M

[vhudyma]

I've contacted support on twitter and they helped me in resolving the issue. Thank you very much, you have an amazing support! 🙂

[Melody]

Hey @vhudyma.

 
We're happy to hear this!
If you have any questions in the future, let us know.

We'll be...
spotify:track:7vqUr6K2Js9Paq4kdNSOm6:small

/M