Can't play desired music after repay for premium

[Inne275]

Hi guys,

My name is Inne and I'd like to know why I can't play my desired music after paying for premium. In addition, there is advertisement as well. How to deal with it. FYI, there was no problem for this issue before. I kindly appreciate your response

Thank you

[OscarDC]

Hey @Inne275,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that you paid a Premium subscription from a different account by mistake. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists. 

In case that the account doesn't show the Premium subscription after this, as we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

Hope this helps. If anything else comes up, the Community will be here for you.