Can't update credit card

[user483723]

I have a family plan, in USA, and I got a new credit card. In my subcriptions there is only optiont to change or cancel the subscription.If I click change then I can cancel or get spotify for students.

How can I contact spotify support to solve this?

[Billy-J]

Hey @user483723, and welcome to the community.

Hope you're doing great!

Could you try changing your payment method using these steps? It's best to do it using a different browser or incognito mode.

Let me know how this goes 🙂 

[user483723]

I have tried now in safari incognito mode and it's the same, there is no option to update payment.

[Billy-J]

Hey @user483723.

Thanks for the reply!

Could you try clicking 'CHANGE OR CANCEL' and send me a screenshot of what you see on that page? Also, please try this using a different internet connection to see if that helps at all.

Let me know how this goes 🙂 

[user483723]

I tried a different connection, no change. here are screenshots.

[Billy-J · Accepted solution]

Hey @user483723.

Thanks for the screenshot! 

It seems like your a member of the Premium for Family plan. In this case, only the owner has access to change the payment info on their account.

I hope this helps 🙂 

[user483723]

But I'm the owner, i'm the one paying!

Can I cancel it and start a new subscription, - will this affect anything else like saved playlist? will it stops working for a while or the price change?

[user483723]

ok, so I found that another account was set as the master account. so was able to change it finally.

thank you

[Billy-J]

Hey @user483723.

You're very welcome! If you need a hand with anything else, you can always reply here or start up a new thread and the community will be happy to help.

In the meantime, have a great day 🙂