Can't upgrade from Premium Trial to Family Plan

[shilditch]

I started a promotional Premium Plan a couple months ago and was looking to upgrade to the Family plan. I can't do it online because my subscription is through Google Play so it tells me to use the App. But when I try to change plans through the app, it tells me I'm not eligible for the other plan. I've tried selecting any plan and always get the same issue. Based on some other articles I've tried cancelling the plan in Google and the App, but it says it won't switch back to the Free plan until Dec 12, which is more than a month way. Is there a way to switch sooner or do I need to wait for the promotion to expire?

Plan

Individual Premium Promotion trying to upgrade to Family

Country

Canada

Device

Galaxy S21 Ultra

Operating System

Android

My Question or Issue

[Maxim]

Hey @shilditch,

Thanks for reaching out.

Since you paid through Google Play, you'll unfortunately have to wait until the subscription has expired until you'll be able to select a different plan.

I hope this clears things up 🙂