Change country, but not card!!!

[andreborud]

Plan

Premium

Country

Spain but trying to change to italy

Device

Any

Operating System

Any

My Question or Issue

I have moved from Spain to Italy and I'm trying to update my country. But my card is not issued by a spanish bank even though this is the card I have used while in spain. I have to use the same card now in Italy. My card provider has updated my address to my italian one, but spotify does not let me do it. I have no other card I can use. So @spotify, can you please change my country?

[Maxim]

Hey @andreborud ,

Thanks for coming to the Community.

If your card hasn't been issued in Italy, you won't be able to get your account's country setting changed to Italy.

The country of your account must always match the country where your payment method has been issued.

https://support.spotify.com/article/how-can-i-change-my-country-setting/

Hope this clears things up!

[andreborud]

Funny that my card was issued in the UK then.