Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 137098 Views
- 99 replies
- 12 likes
- 137098 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16292 Views
- 27 replies
- 4 likes
- 16292 Views
- 27 replies
- 4 likes
Solved!! Premium Family subscription
Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...
- Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...
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- Spotify Star
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
Why am I paying the gift card I redeemed
PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...
- Plan Premium Country Italy Device Huawei P8 Lite Operating System Android Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...
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- Spotify Star
- 256 Views
- 1 replies
- 0 likes
- 256 Views
- 1 replies
- 0 likes
From premium family to premium duo
PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...
- Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android My Question or Issue Hi everyone, I wanted to go from Premi...
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- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed to a 1 month free trial & INR. 80 got deducted, but the receipt received was for Rs. 0.
Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...
- Plan - 1 Month Free Trial Free/Premium - Premium Country - India INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...
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- Spotify Legend
- 1516 Views
- 3 replies
- 0 likes
- 1516 Views
- 3 replies
- 0 likes
Payment faile
PlanStudentCountryIndonesia DeviceHP Pavillion X360 14-dhOperating SystemWindows 10 64 bit My Question or IssueI want to change payment methods from my Mastercard to a new Visa. Both are Debit Card. But, it keep saying my payment failed. I had tried ...
- Plan Student Country Indonesia Device HP Pavillion X360 14-dh Operating System Windows 10 64 bit My Question or Issue I want to change payment methods from my Masterc...
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- Roadie
- 441 Views
- 1 replies
- 0 likes
- 441 Views
- 1 replies
- 0 likes
Can't update my payment option.
PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...
- Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10) My Question or Issue Problem with changing payment option from PayPal to Payment ...
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- Spotify Star
- 592 Views
- 1 replies
- 0 likes
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Payment Problems
- 592 Views
- 1 replies
- 0 likes
Partner cannot join Premium Duo despite address being correct
PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...
- Plan Premium Duo Country Switzerland My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
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- Spotify Star
- 755 Views
- 1 replies
- 0 likes
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Address ProblemPremium Duo
- 755 Views
- 1 replies
- 0 likes
Superuser Contribution Price for Kazakhstan
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...
- I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one ques...
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- Visitor
- 913 Views
- 3 replies
- 6 likes
- 913 Views
- 3 replies
- 6 likes
Suddenly lost my spotify premium
PlanFree/PremiumCountrySingaporeDeviceSamsung Galaxy S10+My Question or IssueI tried to open the spotify app and they said that i have to change my country, so i went to login and change the country, after changing my country, i logged in and i was n...
- Plan Free/Premium Country Singapore Device Samsung Galaxy S10+ My Question or Issue I tried to open the spotify app and they said that i have to change my country, so i went to login and chang...
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- Spotify Star
- 418 Views
- 1 replies
- 0 likes
- 418 Views
- 1 replies
- 0 likes
Starbucks Partner Premium Subscription switched to Free
I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the free premium was ending so no sure what the problem is. Any ide...
- I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the ...
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- Spotify Star
- 768 Views
- 1 replies
- 0 likes
- 768 Views
- 1 replies
- 0 likes
Change country, but not card!!!
PlanPremiumCountrySpain but trying to change to italyDeviceAnyOperating SystemAny My Question or IssueI have moved from Spain to Italy and I'm trying to update my country. But my card is not issued by a spanish bank even though this is the card I hav...
- Plan Premium Country Spain but trying to change to italy Device Any Operating System Any My Question or Issue I have moved from Spain to Italy and I'm trying to update my country. Bu...
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- Casual Listener
- 311 Views
- 2 replies
- 0 likes
- 311 Views
- 2 replies
- 0 likes
Spotify Duo
PlanPremiumCountryUkraineDeviceXiaomi redmi note 5Operating SystemAndroid Oreo My Question or Issueif I have a premium subscription, but I want to subscribe to a duo-subscription, will I be charged again?
- Plan Premium Country Ukraine Device Xiaomi redmi note 5 Operating System Android Oreo My Question or Issue if I have a premium subscription, but I want to subscribe to a duo-sub...
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- Spotify Star
- 322 Views
- 1 replies
- 0 likes
- 322 Views
- 1 replies
- 0 likes
Superuser Contribution Unlocked Student, charged Premium
PlanPremiumCountryBelgiumDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI unlocked and selected my STUDENT DISCOUNT last week but was charged in full this week. Please refund and avoid this surcharge in the future.
- Plan Premium Country Belgium Device Lenovo Laptop Operating System Windows 10 My Question or Issue I unlocked and selected my STUDENT DISCOUNT last week but was charged in fu...
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- Moderator
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
[iOS] After buying Spotify Duo all of my playlists and liked artists disappeared
So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start from scratch all over again?
- So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start fr...
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- Spotify Star
- 337 Views
- 1 replies
- 0 likes
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iOS
- 337 Views
- 1 replies
- 0 likes
Gift card trap
Hi - I had 6 x 1 month Spotify cards for last Christmas and Birthday.Problem is they expire within 12 months (didn't realise until recently - I hate when companies do this - I can only seeing this being fair if the cost of Spotify was rapidly increas...
- Hi - I had 6 x 1 month Spotify cards for last Christmas and Birthday. Problem is they expire within 12 months (didn't realise until recently - I hate when companies do this - I can only seeing this ...
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- Spotify Star
- 390 Views
- 1 replies
- 0 likes
- 390 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro doble recibo de Abril 2020 (2 monedas)
Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto imagen de la plataforma bancaria. [snip - Moderator edit] Grac...
- Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto ...
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- Spotify Legend
- 732 Views
- 5 replies
- 0 likes
- 732 Views
- 5 replies
- 0 likes
Premium account deactivated
Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook etc. I've always used the same email adress and this is my o...
- Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook et...
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- Spotify Star
- 472 Views
- 1 replies
- 0 likes
- 472 Views
- 1 replies
- 0 likes
Moving to family plan but want to keep Duo playlist
PlanPremiumCountryRussiaDevicetwo laptopsOperating SystemWindows 10 My Question or IssueHi all! My wife and I are now on Duo plan and our Duo playlist is just gorgeous. Another family member is moving to our house this month and I promised him an acc...
- Plan Premium Country Russia Device two laptops Operating System Windows 10 My Question or Issue Hi all! My wife and I are now on Duo plan and our Duo playlist is just gorgeous. Anoth...
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- Spotify Star
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution No Monthly Subscription
PlanPremium Monthly Subscription Country Poland DevicePCOperating SystemAndroid 10 Windows 10 No Monthly Subscription Option via My PaySafeCard.Yes. There is such a thread, but you haven't done anything with it for a month.Since 2014 I have been buyi...
- Plan Premium Monthly Subscription Country Poland Device PC Operating System Android 10 Windows 10 No Monthly Subscription Option via My PaySafeCard...
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- Spotify Legend
- 517 Views
- 1 replies
- 0 likes
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Subscriptions
- 517 Views
- 1 replies
- 0 likes
Superuser Contribution Canceled family subscription and 12 month error
PlanPremium CountryRU DeviceiPhone Operating SystemWindows 10 My Question or IssueI family subscription owner (father). And rearranged Spotify family. Closed my family subscription and say to my wife create family subscription on her account. My son ...
- Plan Premium Country RU Device iPhone Operating System Windows 10 My Question or Issue I family subscription owner (father). And rearranged Spotify fami...
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- Spotify Legend
- 440 Views
- 1 replies
- 0 likes
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Subscription
- 440 Views
- 1 replies
- 0 likes