Charged even after cancelling

[NicoleC1]

I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in November and December but I cancelled so I need to know how to get that money returned to me as I was charged in error.

please help!

[Billy-J]

Hey @NicoleC1, apologies for the late reply, but maybe I can still help 🙂 

In this case, I’d recommended checking out this support article for more info and the next steps to take. 

Let me know if that helps!