Charged for an account I don’t have

[Ehela]

So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says I haven’t renewed it. I also don’t have any other accounts, is it possible to find out if another account I don’t know if is using my card information?

[Noah]

Hey @Ehela,

Welcome to the community!

I'm sorry to hear that you’re being charged unexpectedly. I'd recommend taking a look at the Why have I been charged? support article.

Let me know if you have any questions. Happy listening 🙂

[MaríaCamila]

Hey @Ehela, welcome to the Spotify Community!

We’re sorry to hear that. In this case, we recommend you check out this article. In there you can find all the steps for what to do next.

Let us know how it goes.