Cobrança indevida de 21,90

[LilianAlmeida]

Consta um pagamento de 21,90 do Spotify, sendo que eu assinei o plano universitário de 11,90 e o primeiro mês é grátis. Como consigo reembolso? Obrigada!!

[Eni]

Hey there @LilianAlmeida, 

Thanks for getting in touch about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community. 

First up, we suggest that you take a look at your receipts here to verify if the payment has gone through. If you can't see it there, we'd recommend asking your payment provider about the status of the payment.

If you've made sure that you've been charged, it's possible that you have another Premium account. You can check that by following the steps here. 

If you can't find any other accounts, we suggest that you reach out directly to our Support team through any of these channels so they can take a better look at what might be happening. 

Lastly, you can check our refund policy here. 

Hope this helps. If you need a hand with anything else, the Community is here for you.