Could not add family member for Premium for Family

[OptimusPawn]

Previously it was ok but since last month I've noticed that my premium for family subscriber list was reset and I want to add my family back into it. I've reinvited them, but after they put in the details (street name, postal code etc.) and submit, they got 'We couldn't confirm that you live at the same address as the main account holder'. I've checked my profile setting and I can only put in the postal code. I did that, tried again with the invitation and they still got that error. I'm paying for the premium for family but there's only me in the list. How could this happen to me I'm trying to live here

[justinewin_]

Hey man, I know how you feel. Also experienced the same thing. 

I would suggest its far simpler, quicker and less hassle to

A)Create a new account

B)Get the family administrator to add you're new account to the family

C)Export playlists from old account

D) Import all your playlists back into the new account

E) When and if support get back to you,  get them to shut the old account

You can do this yourself in minutes rather than fight through the customer support route as it took most weeks to get a reply.
 

Hope you find this useful and goodluck! Still praying Spotify to remove that Premium for Family issue 😕

[OptimusPawn]

Well THANK YOU for the tip. That's a working workaround for now. Just want to add a couple of things:

1) If you want to use the same email for the new account, edit your current profile and change your current email to your other email (Spotify will send a verification mail to this new email), then register a new account using the desired email.

2) What I did after I've created a new account:

1- stop the subscription in the previous account,

2- follow these steps to delete the previous account

[justinewin_]

Awesome suggestion! 🙂

[brunofnsc]

But I Have a bigger problem...
I can't add my father in my Family Account.

I cannot create a new account because I have too much subscriber for my playlist and followers that keep track of my work weekly.

If I create a new one, I lost it all.

How can I just add my father without any problem?