DOUBLE CHARGED

[Vanessafavorite]

HELLO,

I AM BEING CHARGED TWICE AND THERE IS NO WAY TO CONTACT SPOTIFY SUPPORT!

THIS IS BS.  THEY ARE STEALING AND THERE IS NOTHING I CAN DO ABOUT IT.

HOW CAN I CONTACT SPOTIFY TO ADDRESS THIS !!!!

[Bittencourt]

Hi @Vanessafavorite, thanks for writing.

Don't worry - sometimes banks can give duplicate notifications about a single charge, giving the impression you’ve been charged twice. You can always check what you’re being charged by logging in to your Spotify receipts page.

Any extra charges may also only be 'pending' and won't complete. A pending charge is a part of your bank or credit card company's authorization process. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. For more information, contact your bank/credit card company.

Let me know how that goes 🙂

[Vanessafavorite]

This has happened for a long time. How can i request all the charges to one
particular card.

[Bittencourt]

You can double check all your charges on the receipts section in your account:

https://www.spotify.com/account/overview/

[Vanessafavorite]

Ok. I dont think you understand.


They have been billing my card twice for a while now. I dont know if there
is another inactive account.

[Bittencourt]

I see.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.