Duo invitation is not working

[tec-goblin]

I try to invite my wife into Duo.
Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium and I'm trying to invite her. She has set her region to Belgium and she's selecting the same address. She's getting a "you need to live in the same address".
If any support personnel tries to reach us, I can share her username as well.

[#2]

I switched to Duo plan and can't add my mother who lives we me, we are using exactly the same address, wifi, even sitting next to each other. We are still getting the message that address does not match. I even copy pasted it, this is driving me crazy. Why is this not working.

[Shimpei]

Same issues! wth!!

[Shimpei]

I entered the family plan and entered the exact same address from my wife's iPhone, but the address registration is different. I was able to do this when I was on Premium Duo. Worst feeling ever.

[Maxim]

Hey there,

Thanks for reaching out.

Can you please share the exact error message she's seeing? 🙂

[tec-goblin]

Thanks Maxim

"You must be at the same location" (which is silly, same account region, and we've verified she's connected to the same wifi router. Maybe different band 2.4 / 5.0, I did not check that)

[Maxim]

Hey @tec-goblin ,

Thanks for letting me know!

I'll have someone take a quick look at your issue and will get back to you once I hear back 🙂

[Maxim]

Hey again @tec-goblin ,

The network actually has nothing to do with the verification process 🙂 

I recommend double-checking if you both have the same country setting set at https://spotify.com/account.

I also recommend making sure that the address the invited person enters is identical to the one you set for the Premium Duo plan. 🙂 Any tiny difference can cause the verification to fail.

Let me know how it goes!

[tec-goblin · Accepted solution]

We checked both. She literally copy pasted the address as I sent it, and as Spotify autocompleted it. And she had just ensured her region was identical, as I said in the beginning.

We'll try at the next opportunity, maybe there was some cache on the region, and it hadn't updated everywhere...

[Maxim]

Hey @tec-goblin ,

Thanks for letting me know.

I recommend reaching out to Support so that they can take a closer look at both accounts: https://www.spotify.com/about-us/contact/.

Hope this helps 🙂

[tec-goblin]

Thanks, we'll reach out and  update the thread!

[tec-goblin]

We tried again a few weeks, just before leaving for vacation, and it worked. There must have been some cache issue, until Spotify realised we were set up to be at the same region :).

[Maxim]

Hey @tec-goblin ,

Great, thanks for posting an update!

[#14]

Cuando quiero verificar la dirección me dice se produjo un error. Y así estoy hace una semana