Duo - my partner can't log in. He is told that the adress is wrong.

[mareike_tiede]

Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adress. But we are... Do you have an idea what we can do? 

My Question or Issue

[Billy-J]

Hey @mareike_tiede, thanks for reaching out to the Community!

If they are seeing this message when trying to join a Premium Duo plan, keep in mind that in order to be able to accept the invite, every member should have the same address and country. He can check here if he has added the same country as you. He can follow these steps if person needs to update it.

Then you can invite him again to the Premium Duo plan. After he has accepted the invite, he can enjoy the Premium features.
If he gets an error message, you can attach a screenshot and I’ll take a look.

Let me know how this goes!

[mareike_tiede]

Hi Billy_J! Thank you for your email! Now I understand the problem better:
my profile is still set in germany - I changed the payment method to
Austria (where I am living with my partner), and now I will wait for the
next bill - and see whether he will be able to login then!
Thank you!! Mareike

[Billy-J]

Hey @mareike_tiede, 

Sounds good! I'll be here if you need anything in the meantime.