En estas 2 semanas, 2 veces me ha cobrado spotify.

[Serch_AP]

El primero de agosto me cobraron el mes, pero al día de hoy me aparece que tengo que pagarlo de nuevo!

Necesito que  me ayuden a solucionar mi problema, gracias!!!

Plan

Premium Familiar

Country

México

[Billy-J · Accepted solution]

Hey @Serch_AP, thanks for reaching out to the Community!

I hope you don't mind me replying back in English.

Could you send me a screenshot of your Receipts page? Also, could you let me know your subscription status here - and send me a screenshot of the message that says you need to pay again? Please make sure to hide sensitive info when posting to the Community.

Keep me posted 🙂

[Serch_AP]

Thank you for responding, in the application of my bank the charge that was made on August 1 appears, the case is that it was not reflected in the system as it is in the first image, I think that with this data they can solve my problem.

Thank you!!!

Any questions do not hesitate to answer.

[Serch_AP]

I forgot to add the following image

[Billy-J · Accepted solution]

Hey @Serch_AP, 

Thanks for the photos!

I'd recommend getting in touch with Customer Support here who take take a closer look at this and do their best to help.

Have a great day 🙂

[Serch_AP]

Hola, buen día!

El detalle es que no me contestan, creo que ya me resignaré y pagaré doble la suscripción, gracias por ayudar!

[Billy-J · Accepted solution]

Hey @Serch_AP,

No problem!
If you need a hand with anything else in the future - just reply here and I'll be happy to help you.

Have a great day 🙂 

[Serch_AP]

Muchas Gracias!!! ya he solucionado mi problema!! tenia 2 cargos del banco por el mismo número de referencia!.