Family Subscription

[Divandutoit]

Plan

Family Premium

Country

South Africa

Device

(Windows, Samsung Devices)

Operating System

(Windows 10)

My Question or Issue

Good Day,
I'm trying to upgrade to the family plan, but the plan only provides one payment method which is with Vodacom. Would it be possible to use my Credit Card for payment method?

Regards

Divan Du Toit 

[Ivan]

Hey there @Divandutoit, 

Thanks for searching for the answer you need here! 
 

Keep in mind that the payment methods allowing you to subscribe for our Premium plans may vary in availability across different countries. This may be the reason why you only see one payment method available when trying to subscribe for Premium Family. 

However, you can still give it another try, but this time in a private/incognito window. This step makes sure you avoid issues with your browser's cache and displaying features. If that doesn't do the trick try again in a different kind of browser.  

Hope this helps. Let us know if you have any more questions.  

[Divandutoit]

Thanks for the Reply,

I tried all of that, but no luck.

[Ivan]

Hey there @Divandutoit, 

Thanks for keeping us in the loop. 

If you still can't upgrade your plan from individual to Premium Family, you might be experiencing a technical issue that we're currently aware of. We suggest you go to this Ongoing Issue and add your vote by clicking on the +VOTE button. Make sure you follow the steps provided under Status Update as well. 

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions.