Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 119975 Views
- 77 replies
- 10 likes
- 119975 Views
- 77 replies
- 10 likes
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Help categories
Account & Payment
Using Spotify
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14352 Views
- 27 replies
- 2 likes
- 14352 Views
- 27 replies
- 2 likes
I need to have another set of debit card numbers on file for payment
PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 119 Views
- 1 replies
- 0 likes
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Subscription
- 119 Views
- 1 replies
- 0 likes
Superuser Contribution [Subscription] Chance plan
I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?
- I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...
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- Moderator
- 522 Views
- 4 replies
- 0 likes
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Subscription
- 522 Views
- 4 replies
- 0 likes
Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70
Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso
- Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme.....
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- Visitor
- 11782 Views
- 11 replies
- 0 likes
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OtherSubscription
- 11782 Views
- 11 replies
- 0 likes
Superuser Contribution Premium
None of the below information is required. However, the more you provide the easier it will bfor us to try and help.PlanPremiumCountrysouth africa Device(Iphone 13 Pro )Operating System(iOS 17.) My Question or Issuei got premium 15 days agoand it is ...
- None of the below information is required. However, the more you provide the easier it will bfor us to try and help. Plan Premium Country south africa Device (Iphone 13 Pro ) Operating...
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- Moderator
- 217 Views
- 1 replies
- 0 likes
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PremiumSubscription
- 217 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Change from Family to Duo without losing Playlists
Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...
- Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m a...
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- Moderator
- 7236 Views
- 6 replies
- 0 likes
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Subscription
- 7236 Views
- 6 replies
- 0 likes
[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo
I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...
- I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
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- Newbie
- 4883 Views
- 16 replies
- 5 likes
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Subscription
- 4883 Views
- 16 replies
- 5 likes
Solved!!Superuser Contribution How to pay for spotify yearly
PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...
- ...ear of spotify to me on christmas, so for the last few christmases I've been able to quickly pay for another year of spotify. Previously it was easy to find when viewing my subscription, b...
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- Newbie
- 44298 Views
- 7 replies
- 0 likes
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AccountAccount subscriptionPremium helpSubscriptionSubscription payment optionsyearly
- 44298 Views
- 7 replies
- 0 likes
Student Discount on Wrong Account
So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...
- ...tudent on a new account created by mistake. I cancelled that subscription and went to my main account to apply for the student discount again only to find that I've "already used this offer". Does anyone k...
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- Visitor
- 4421 Views
- 2 replies
- 0 likes
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multiple accountsSubscription
- 4421 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Not letting me join my partner's duo plan!
PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...
- Plan Duo Country Canada My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
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- Moderator
- 3561 Views
- 5 replies
- 1 likes
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AccountPremiumSubscription
- 3561 Views
- 5 replies
- 1 likes
Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
- Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
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- Regular
- 10350 Views
- 36 replies
- 1 likes
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AccountPremiumSubscription
- 10350 Views
- 36 replies
- 1 likes
Superuser Contribution Cant get premium and get sent to an error page
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
- Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
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- Casual Listener
- 2981 Views
- 12 replies
- 0 likes
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AccountSubscription
- 2981 Views
- 12 replies
- 0 likes
Superuser Contribution Combining two Premium accounts into one Duo account
Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...
- Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription...
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- Spotify Legend
- 41620 Views
- 12 replies
- 1 likes
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DuoPremiumSubscription
- 41620 Views
- 12 replies
- 1 likes
Solved!!Superuser Contribution Switching from Premium Duo to Family
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...
- I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
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- Moderator
- 19901 Views
- 8 replies
- 0 likes
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account dataDuoSubscription
- 19901 Views
- 8 replies
- 0 likes
How can i quit a duo plan
PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription
- ...et out and pay my own premium subscription
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- Spotify Star
- 282 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 282 Views
- 1 replies
- 0 likes
Superuser Contribution Support for payments using Bank Standing Orders
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
- ...everely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription to Spotify. I know t...
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- Moderator
- 1229 Views
- 3 replies
- 0 likes
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AccountPremiumSubscription
- 1229 Views
- 3 replies
- 0 likes
Superuser Contribution My subscription was declined after a month
PlanPremiumCountryRussiaDevicePC, Iphone 13Operating SystemWindows 11, ios 16.11 My Question or IssueMy friend who lives in turkey bough me for 3 months (14.02.2023), but after febrary 24 my account was transfered to free subscription. Money was not ...
- ...ut after febrary 24 my account was transfered to free subscription. Money was not refunded.
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- Spotify Legend
- 206 Views
- 1 replies
- 0 likes
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Subscription
- 206 Views
- 1 replies
- 0 likes
Solved!! I can't subscribe to Spotify Premium
PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...
- Plan Free/Premium Country Canada (Quebec) Device Computer Operating System Windows 10 My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
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- Spotify Star
- 1244 Views
- 5 replies
- 0 likes
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bugNot eligibleSubscription
- 1244 Views
- 5 replies
- 0 likes
Change from Duo to Family
PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...
- Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
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DuoPremiumSubscription
- 241 Views
- 1 replies
- 0 likes
Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work
PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...
- Plan Premium 3 months for 9.99 Country Device chromebook and pixel phone Operating System chrome os, android os i've tried to buy the plan on my phone and on my laptop....
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- Moderator
- 3852 Views
- 16 replies
- 2 likes
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PaymentSubscription
- 3852 Views
- 16 replies
- 2 likes
Superuser Contribution Student Premium not working offline
II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...
- II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
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- Visitor
- 6231 Views
- 3 replies
- 0 likes
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PremiumSubscription
- 6231 Views
- 3 replies
- 0 likes