Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Giftcard

Solved!

Giftcard

Plan

Premium

Country

Germany

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the digits. Now i don't know what to do ^^

Reply

Accepted Solutions
Marked as solution

Hey there. I suggest following the steps in "Gift card not working?" on this page.

 

If you're still unable to redeem the gift card, I recommend getting in touch with Customer Support along with pictures of the card and the receipt and they may be able to help you redeem or decipher it.

View solution in original post

1 Reply
Marked as solution

Hey there. I suggest following the steps in "Gift card not working?" on this page.

 

If you're still unable to redeem the gift card, I recommend getting in touch with Customer Support along with pictures of the card and the receipt and they may be able to help you redeem or decipher it.

Suggested posts