Good evening sir I have paid earlier on the 3rd of January, please check

[#1]

I have paid on the 3rd of January

[Bittencourt]

Hi there, thanks for reaching out!

If you've recently upgraded to Premium, but that doesn't seem to reflect in the app, it's important to first assess the situation.

If you hear ads while listening to music, then most likely you're logged in to a free account in the app.

• On mobile, you can do that by going to the app's Settings (you can access them by going to your profile picture in the top left corner and then tapping the Settings and privacy gear icon). On the top of the Settings page you'll see your subscription status.
• If you're on a PC/Mac you can click on your name in the upper-right corner > Account which will directly open up the account page for the currently logged in account. On this page you can see detailed information about your account, including your plan's current status. On mobile, the account page can be accessed by visiting the following URL in your browser: https://spotify.com/account/overview/, but you might need to log in manually.  

If your account shows as free account in the app's Settings, but Your plan on your account page shows as Spotify Premium, it's recommended that you sign out and back into the app using the same login details you used for your account page to ensure that you're logged in to the Premium account.

If Your plan also shows as Spotify free, then either your payment didn't go through or you most likely you signed up for Premium on another account.

Let me know how it goes so we can sort it out!