HELP! I was charged twice this month.

[Lulu_1]

 I was charged twice this month for the Spotify Premium Account.  Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to have money taken every week from my account.

Many thanks,

L

[landonharris88]

Follow this link to contact spotify support, they should be able to get you your money back!

[Jose_M]

Hello @Lulu_1!

Thanks for reaching out, I'm sure we can figure out what happened here.

Were those payments made on the same date? Also, has this happened to you before, or is it the first time?

I'd suggest reading this Support article for me info.

Keep me posted 🙂

[Lulu_1]

It's my first time using premium. My first month was supposed to be free until the 25th of this month. The payment went through on the 25th, but another one last night as well. 

[Jose_M · Accepted solution]

Hello @Lulu_1!

Thanks for your reply 🙂 I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂

[Lulu_1]

The money has been returned to my account. Thank you also very much for the support! 

Have a great day 🙂 

[Jose_M]

Hey! I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can help with and https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=r-6e-RMdSby7BB3HR5Rv-g