Help! I haven't subscribe to Premium, but suddenly Spotify gets my money!

[kerori]

I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?!

Help! My Visa ends at 2079.

Music lover from Hong Kong.

[Daisy]

Hey @kerori,

That's not cool! Let's see what we can do to help.

I suggest you check out this support article. It should give you some answers. If not, let us know and we'll investigate further 🙂 

Thanks! Have a wonderful day.

[kerori]

I have checked all my accounts, but all said "You're now at free".

Please follow up. I have called my credit card CS and made sure that the bill is true... why?

[Daisy]

Hey @kerori,

Good to hear from you again.

Since you mentioned these charges started not long ago, can you check your inbox for a confirmation email? This shows the username of the account the payments are linked to.

Make sure to check the inbox of any email addresses you have 🙂

Thanks!

[kerori]

Oh my god! There is no such an email...

Does it mean that my card is being hacked?!!

[Daisy]

Hey @kerori,

Thanks for your reply. In this case we recommend you reach out to support through this link. They can have a look and see what account the charges are linked to. 

Good luck. Have a nice day!

[kerori]

I have requested for help yesterday, but no one reached me (except that machine mail).

Do I need to wait until working hours?

[Daisy]

Hey @kerori,

If you've received the confirmation email that your request have been submitting, you should hear back from them soon 🙂 

Thanks.