Help, no Premium but payed for it

[Nordinmocro]

My Question or Issue

I have paid for Premium account in July  but I can not listen to it And when I log in to my account it says I don't have Premium. Also I get a notice from my bank saying Spotify is inning the monthly fee of 9,99 euro.

I can't subscribe from Premium as well because of the problem above. 

Please help me

[Rockbitch1970]

I keep getting billed even though my subscription was terminated months ago.  My carrier keeps billing me and refuse to credit the fees . I do not have spotify premium. 

[Peter]

Hey @Rockbitch1970 and @Nordinmocro,

Thanks for reaching out on the Community 🙂

This is a very common question among Spotify users, and you'll be pleased to hear that there is a simple solution to this. We recommend you follow the steps on this support article to solve the issue.

Hope that helps! If you have any other questions, don't hesitate to ask. We'll be right here 🙂

Take care,

P