How to downgrade from family premium to family basic?

[scowar]

Plan

Premium

Country: United States

Device

(Various iPhones)

Operating System

iOS

My Question or Issue

Just signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at sign up. Now that I’m registered with a Family Premium plan I don’t see an option to change the plan to Family Basic. I chatted with someone on support about it and left the chat confused. He could not explain the issue. At first he said there’s no such thing as a Family Basic plan and asked to see a screen shot from the Spotify website showing that’s a thing. So I did that only to then be told that it’s probably because I don’t qualify for a basic plan. I then asked what determines eligibility for a basic family plan and was told he had no idea. What?? Even employees don’t know? There has to be a way to purchase a Family Basic plan c’mon. How is this done? Nobody in my family will listen to audio books so I’d rather not pay extra for something we won’t use.

[Maxim]

Hey @scowar,

Thanks for reaching out.

Basic plans are available for previously existing Premium subscribers, and eligible subscribers will see Basic as an available plan on their account page.

In the US, subscribers are only eligible if they've subscribed to a Premium plan before some in June of 2024.

You can find additional info about the Basic plans here.

I hope this clears things up! 🙂

[scowar]

Strange thing is this - The basic family plan is listed as an available plan in the app on my iPhone when i'm in my account there. However with Apple devices you cannot make changes/purchases through the app. When I log into my Spotify account on my computer it is not listed as an available plan. So how can it be listed as an available plan in one spot but not in the other? 

[Maxim]

Hey @scowar,

Thanks for getting back to me!

Could you double-check that you’re logging into the same Spotify account you’re using on your mobile?

To confirm, open the Spotify app on your phone, go to Settings and privacy > Account, and note the username listed there. Use that to log in and see if it helps.

If the issue still persists, it’s possible the mobile app is showing incorrect info. If that’s the case, the details I shared earlier would still apply—apologies for any confusion!

Let me know how it goes. 🙂

[scowar]

I think the problem has been discovered....I was told by support (after chatting with the 3rd person in an hour) that the account isn't eligible to be downgraded to a Family Basic plan until after 30 days on Premium. Why Family Basic shows as an available plan when i'm in the app on my iPhone is unknown. That doesn't really matter I guess since with Apple you cannot make changes to your plan in the app. Any changes have to be made while logged into your account through a browser. And when logged into my account that way the basic family plan does not show up as an option. I was told that this will become an option after 30 days. Hopefully that's right, I have my doubts on what support actually knows about these plans and eligibility requirements. Either that or they purposely try to steer you away from downgrading to a basic plan. I mean the first chat representative told me there's no such thing as a family basic plan yesterday. That's just flat out false information. 

Thank you for your help Maxim

[Maxim]

Hey again, @scowar,

As far as I know, the info you've received doesn't seem to be accurate. I couldn't find any information about becoming eligible for any of the Basic plans automatically after being on Premium for 30 days.

I'll make sure to pass your feedback onto Spotify about this, though! 🙂

[scowar]

Ugh....well that's unfortunate if that is incorrect information I was given. I did find it strange that it took until the 3rd support person came on that I was given this information. The first 2 had no idea why Basic Family wasn't showing as an available plan to switch to. Not sure why Spotify makes this so difficult. Choosing a paid plan should be a simple process. Thanks again Maxim.