Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Kenya
Device
Oppo Android Phone, Nvidia Shield
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
How do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically. I'd like to pay manually.
Hey @Samazar,
Thanks for reaching out.
You can disable auto-renewal by canceling your subscription: https://support.spotify.com/article/cancel-premium/ 🙂
I hope this helps!
I was trying to figure this out too. Spotify put my card negative because it quit notifying me about not enough money and started charging me past my limits (which I don’t understand?) and I want to pay manually but it’s like they won’t allow that.
Hi Maxim, I think you misunderstood my question. I don't want to terminate my subscription, I want to pay manually at my own convenience.
Hey @Samazar,
No, I definitely understood your question. 🙂
If you'd like to pay manually, you can upgrade to Premium at https://spotify.com/premium and then cancel your subscription, so that it doesn't automatically charge you. That way, you can pay manually after the month of Premium is over.
Alternatively, you can buy one or multiple Spotify Gift Cards in a store near you which can be redeemed at https://spotify.com/redeem.
Thank you Maxim, I appreciate it. Any idea when we can expect good news from Spotify concerning lossless music?
Sure thing, always happy to help, @Samazar!
You can check the latest update on this at https://community.spotify.com/t5/Live-Ideas/All-Platforms-Music-HiFi-Quality-Lossless-Streaming-16bi... 🙂
This video could maybe help you: https://youtu.be/lNFj3mzEVtQ
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…