I am unable to pay for premium with Smart Load

[Cawfee]

Plan

Premium Individual

Country

Philippines

Device

Google Pixel 7

Operating System

Android 14

My Question or Issue

I am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the amount in my load to pay for it. I don't have any other payment methods as my PayPal and card are based in the UK. I have looked through posts like this and tried to text the shortcode 8823, however it says I have no 'existing pin consent'. I have tried to pay for it on different devices and in incognito mode but to no avail. I am just frustrated as I have been spending the past week trying to figure out why my payment won't go through.

[Maxim]

Hey @Cawfee,

Thanks for coming to the Community.

In this case, it's best to reach out to Support at https://cs.boku.com/spotify.

Hope this helps 🙂

[tonnn]

Currently experiencing the same problem, If you don’t mind me asking what did you do to fix the problem?

[androidgyny]

I also experience the same issue. How did you resolve it?

[oreomcflurry]

i'm having the same problem right now. sayang yung load :'( hahahaha

[Yweom]

Hello were u able to fix it? If u did please tell me how 

[Ashhton]

How did yall fixed this solution:(

[xx4444]

hi ! same experience po 🙂 nung first na gumamit ako smart billing to pay gumana naman pero ngayon hindi 😞 naayos niyo po ba? can u help me po? 

[xx4444]

hi ! same experience po nung first time ko mag pay using smart billing gumana naman pero now ayaw 😞 can u help me po baka may solution na

[Yweom]

I contacted smart po down po pala system nila that time try contacting them
po or try niyo rin po chat support ng spotify kasi baka po naparami po
retry niyo

[xx4444]

where to contact smart and spotify po?