I have a premium account but appears as free in android

[miri77]

Hello!

I have a premium account since yesterday and it works properly in my PC but in my mobile (android) appears as a free one. I have restarted it, reinstall it, close all my accounts... And it doesn´t work.

My mobile is a BQ Aquaris U2. What more should I do?

Thanks!!!

[Jose_M]

Hello @miri77!

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take. Also make sure you're logged in with the right account.

Let me know how you get on! I'll be here to help 🙂