Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31gsx2zfjlztcyewj7hx
Visitor
163507 Views
109 replies
12 likes

163507 Views
109 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18437 Views
27 replies
4 likes

18437 Views
27 replies
4 likes

Problem with Spotify Student abroad

Hello,I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland, so it will not let me pay with my American card. When ...

zagreas
Newbie
Hello, I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland,...
2018-10-12 9:14:40 PM
2018-10-13 8:30:28 AM
Maxim
Spotify Star
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

ANNOYED

Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m not happy someone help!!! PlanPremiumCountryNew Ze...

Ashleighxxxo
Casual Listener
Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m...
2018-10-12 1:34:00 AM
2018-10-13 7:42:20 AM
Billy-J
Spotify Star
358 Views
3 replies
0 likes

358 Views
3 replies
0 likes

Premium account not recognized

PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...

lariasrom
Regular
Plan Premium Country USA Device Google Pixel & Google home Operating System Android My Question or Issue Hi - I have a premiun account and I have been having issues...
2018-10-12 10:59:34 PM
2018-10-13 6:39:06 AM
Billy-J
Spotify Star
442 Views
1 replies
0 likes
Account subscription
Premium accounts

442 Views
1 replies
0 likes

Need Help!

I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member.I have tried all the run around with sign out and sign in. I have even uninstalled and reins...

Gingerama
Casual Listener
I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member. I have tried all the run around with si...
2018-10-09 10:28:17 PM
2018-10-12 9:36:45 PM
Billy-J
Spotify Star
1025 Views
6 replies
0 likes

1025 Views
6 replies
0 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

chayse87
Newbie
I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
2018-03-02 12:05:34 AM
2018-10-12 9:10:22 PM
Luke
Spotify Star
485 Views
1 replies
1 likes
Mobile

485 Views
1 replies
1 likes

I need help please

Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this month no problems but this Time they booked it from my bank but it dosent ...

Ben0302
Newbie
Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this mon...
2018-10-12 8:22:31 PM
2018-10-12 8:58:26 PM
Luke
Spotify Star
503 Views
1 replies
0 likes
Account
Premium

503 Views
1 replies
0 likes

Cargo por cambio de método de pago.

Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...

BGJoplaz
Casual Listener
Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
2018-10-12 5:13:22 AM
2018-10-12 7:21:48 PM
Karensgi22
Music Fan
827 Views
1 replies
2 likes
Accounts
Payment
Payment Problems

827 Views
1 replies
2 likes

No option to use Smart

Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible for the mobile premium. My premium will end on 10/14 and I need an a...

Chiiirific
Newbie
Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible...
2018-10-12 3:29:18 PM
2018-10-12 7:14:07 PM
JensenMarielle
Regular
286 Views
1 replies
0 likes

286 Views
1 replies
0 likes

premium doesn't work anymore on phone

PlanPremium StudentsCountrySwitzerland Device(Huawei P10 Lite, Macbook Pro) My Question or IssueMy premium account was paused because I didnt pay. Now I payed but it doesnt recognize it on my phone, on my laptop I can choose the songs but it still ha...

Denjo44
Newbie
Plan Premium Students Country Switzerland Device (Huawei P10 Lite, Macbook Pro) My Question or Issue My premium account was paused because I didnt pay. Now I pa...
2018-10-11 7:37:42 PM
2018-10-12 6:47:08 PM
Billy-J
Spotify Star
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Premium for Student Subscription not Working

PlanPremiumCountry Hong KongDeviceiPhone 6SOperating SystemIOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spotify App. I double checked and I was in the correct account. I received a receipt emai...

22jv65pepud24mx
Casual Listener
Plan Premium Country Hong Kong Device iPhone 6S Operating System IOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spo...
2018-10-12 11:22:10 AM
2018-10-12 6:42:16 PM
22jv65pepud24mx
Casual Listener
225 Views
2 replies
0 likes

225 Views
2 replies
0 likes

Superuser Contribution Paying for premium but only have free version

I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month as I am paying for nothing!

Bridget5
Casual Listener
I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month a...
2018-10-10 11:09:20 AM
2018-10-12 6:30:55 PM
kaive
Composer
419 Views
4 replies
1 likes

419 Views
4 replies
1 likes

Superuser Contribution Every month get an "cannot charge you" error

PlanPremiumCountry Czech Republic DeviceN/AOperating SystemN/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we are unable to charge you", then I have to go to your site and change the card informa...

tus1
Newbie
Plan Premium Country Czech Republic Device N/A Operating System N/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we...
2018-10-10 11:44:07 AM
2018-10-12 2:59:29 PM
Guido
Spotify Legend
493 Views
1 replies
0 likes

493 Views
1 replies
0 likes

Superuser Contribution Monthly payment charged twice this month

Plan PremiumCountry Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a way for you to cancel one or shall I do it directly through my bank? I'...

pitu85
Newbie
Plan Premium Country Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a...
2018-09-18 10:26:30 AM
2018-10-12 2:28:18 PM
Guido
Spotify Legend
491 Views
4 replies
0 likes

491 Views
4 replies
0 likes

Superuser Contribution cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00 La tarjeta de igual manera es nueva. No se si solos es una retencion del dinero o en la realidad se hizo el cobro. me llego un recibo de cero pesos, pero en mi cuenta de banco teng...

cuejv15v9r88ruj
Casual Listener
Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00 La tarjeta de igual manera es nueva. No se si solos es una retencion del dinero o en la realidad se hizo el cob...
2018-10-10 5:49:58 PM
2018-10-12 2:19:53 PM
Guido
Spotify Legend
536 Views
1 replies
0 likes

536 Views
1 replies
0 likes

Superuser Contribution Still paying for premium although studen account activated

Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from happening again?thank you MartinaPlanStudentCountry...

bmwz_oi2-pon9
Newbie
Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from ...
2018-10-10 6:29:17 PM
2018-10-12 1:36:46 PM
Guido
Spotify Legend
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

Superuser Contribution Just got premium via gift card. I don't see an option to download music.

PlanPremiumCountry United StatesDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I got Spotify premium earlier today via a $10 giftcard and upon activation the app still has a tab dedicated to promoting spotify premium, and an ...

Sun5446
Newbie
Plan Premium Country United States Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue I got Spotify premium earlier today via a $10 giftcard and u...
2018-10-10 7:35:18 PM
2018-10-12 1:26:42 PM
Guido
Spotify Legend
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

After the student bundle

PlanStudent Premium with HuluCountryUSA DeviceSamsung Galaxy s7, Linux desktop using a flatpakOperating System Android, LinuxMy Question or Issue My question concerns what happens after I finish school (fall of 2019). I would like to keep my spotify/...

cw9000
Newbie
Plan Student Premium with Hulu Country USA Device Samsung Galaxy s7, Linux desktop using a flatpak Operating System Android, Linux My Question or Issue My question concerns...
2018-10-12 9:52:55 AM
2018-10-12 10:17:47 AM
Loxer
Community Legend
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Superuser Contribution Spotify Family for Romania not found ?

PlanFreeCountryRomaniaDevicePC, OnePlus 2 Android DeviceOperating SystemWindows 10, Android 9.0 Pie My Question or Issuehttps://www.spotify.com/ro/family/ returns error 404 when I try to access it. Is family STILL not available for Romania ? If it's ...

TermoZour
Casual Listener
Plan Free Country Romania Device PC, OnePlus 2 Android Device Operating System Windows 10, Android 9.0 Pie My Question or Issue https://www.spotify.com/ro/family/ returns error ...
2018-09-15 10:10:25 AM
2018-10-12 9:10:31 AM
Peter
Spotify Legend
756 Views
3 replies
0 likes

756 Views
3 replies
0 likes

Superuser Contribution Suscripción de dos meses gratis perdida

PlanFree/PremiumCountryColombiaDeviceXiaomi redmi note 4Operating SystemAndroid 8.1 My Question or Issue Hola, me registre en la promoción de dos meses gratis de la página, funciono bien unos 2 días y ahora en mi cuenta aparece que no tengo premium y...

Raizendavid001
Newbie
Plan Free/Premium Country Colombia Device Xiaomi redmi note 4 Operating System Android 8.1 My Question or Issue Hola, me registre en la promoción de dos meses gratis de la pági...
2018-10-06 6:45:01 AM
2018-10-12 8:52:50 AM
Peter
Spotify Legend
942 Views
1 replies
0 likes
Accounts
cuenta
Premium help
Suscripción

942 Views
1 replies
0 likes

Superuser Contribution Moving Country

My Question or IssueI recently moved from the UK to Australia. The advice says to cancel my UK subscription, change my profile to reflect I am now in Australia and resubsribe in Australia. I have tried this but it continuously reverts back to UK and ...

LangFamily
Newbie
My Question or Issue I recently moved from the UK to Australia. The advice says to cancel my UK subscription, change my profile to reflect I am now in Australia and resubsribe in Austr...
2018-10-09 11:15:38 AM
2018-10-12 8:39:04 AM
Peter
Spotify Legend
327 Views
1 replies
1 likes

327 Views
1 replies
1 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts