I have the premium subscription, but it is not showing up on my phone? Why?

[#1]

I have the premium subscription but cannot get into my library on my phone?

[Billy-J]

Hey there! I am happy to help.

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!