Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I'm being charged the incorrect amount

I'm being charged the incorrect amount

I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering if there are any hidden or additional charges, as I didn’t experience this discrepancy when I was on the 129 PHP Premium plan previously.
Reply
2 Replies

Hey @gkaa,


Thanks for coming to the Community.

 

You can see the exact price Spotify is charging you by checking the receipts sent to your email, or you can access them through the order history page here.

 

If you notice additional charges on your card, they’re likely taxes from your bank, so I’d recommend reaching out to them for clarification.

 

Let me know if you have any other questions 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

My duo partner was charged $5.74 on top of the full payment that I made.

Plan

Premium Duo

  • Country New Zealand

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Why was i charged extra when I should not be?

Suggested posts