I’m have a premium account. Why am I still hearing ads? Shouldn’t hear ads!

[#1]

I pay for a premium account but still hears ads. How do I stop the ads?

[Prague]

Tail-wagging hello to you!

So you're experiencing ads even though you have a premium account, there could be a few reasons why this is happening. Here are a few steps you can take to troubleshoot the issue:

1. Check if you're logged in to the correct account: Make sure that you're logged in to the account that has a premium subscription. Sometimes users accidentally create multiple accounts, and end up logging in to the wrong one.

2. Clear your browser cache and cookies: Your browser may be showing you cached pages that still contain ads, even though your premium account is active. Clearing your browser's cache and cookies can help fix this issue.

3. Check if your subscription is active: Make sure that your subscription is active and hasn't expired. You can do this by logging in to your account and checking your account details or subscription status.

4. Contact customer support: If none of the above steps work, contact the customer support team by hitting the support link at the bottom of page.

Overall, it's important to remember that even with a premium subscription, there may still be some ads that are displayed; like in podcasts. However, if you're still experiencing a large number of ads despite having a premium account, following the steps above should help to resolve the issue.

My paws are crossed for good news, keep me in the know!

-Prague the Dog

[andrefant]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[MindYourOwn117]

About to cancel this garbage. Sick of companies doing this, they slowly keep monetizing their community more and more with their scams.

[Jimaxxy]

Hello maxim,

I have similar issue. I've been charged but my account isn't showing premium. I have checked on the https://spotify.com/account but still no premium. Don't know what else to do?

[#6]

Tenho assinatura premium e um dos usuários quando usa o aplicativo, durante as músicas toca propaganda.

[Eviiee]

Hello I’m still getting ads for my premium account when listening to music 

[ocaocaocaoca]

This is insane. They allow ads even if you pay for premium. Spotify will pay for a huge OPENCLASSACTION soon!

[mylhendir]

just paid for premium, started up spotify and immediately got an add.