I paid for Spotify, they want me to pay twice

[Hollowlunax]

So I paid my Spotify subscription for September, now I’m being told that I need to pay again. What’s going on, and why can’t I get direct support? 

Plan

Free/Premium

Country

US

Device

iPhone 15 plus 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Why do I have to pay again?

[Maxim]

Hey @Hollowlunax,

Thanks for coming to the Community.

This might happen if you've had one or more failed payments or chargebacks from your bank or payment provider in the past.

In these cases, the last successful payment is partly used to cover the time you enjoyed Spotify Premium without actually paying.

You can also check out this support article for more info about failed payments and your order history page. If you would like to change your billing date to prevent such issues in the future, you can check out this support article.

I hope this clears things up 🙂