Je n’arrive pas à faire fonctionner ma carte cadeau Spotify, le code ne marche pas

[user-removed]

Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi 

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

I hope you don't mind me replying in English.

To confirm, you purchased a Spotify gift card at your local store and you're trying to return it but aren't able to?

Keep me posted!

[user-removed]

Oui, c’est bien ça

[Billy-J]

Hey @user-removed,

Thanks for confirming!

In that case, if you have not redeemed the gift card, you would need to go back to the store where it was purchased and ask for a refund from them.

Spotify doesn't have any control over this since you brought the gift card from a store.

I hope this helps! I'll be here if you have additional questions.