MY PREMIUM ACCOUNT IS NOT WORKING

[mariabiankymill]

I just signed up for spotify premium. I already had an account but it's free. I entered my credit card info and tried to activate but still I get adds and it's limited skips. Asking for your assistance. Thanks!

[EthanS1]

Hey @mariabiankymill,

If you’ve run through the subscriptions process but are finding that you don’t have access to premium, don’t worry! Please take a few seconds to look over this thread, give it a read, the lovely team at Spotify have also added a survey feature which will help you detect if there is a specific problem!

Any other problems - Just let me know! 🙂

[mariabiankymill]

Hi @EthanS1, thanks for responding. I cannot open the link.