Money deducted from account but no premium access.

[Namnah]

 

I subscribed to Individual Premium Prepaid..money is deducted but there's no premium access..

Either activate my premium account or refund please..

[Petya]

Hey there @Namnah,

Thanks for reaching out!

We advise you to try the suggestions listed in this article. 

It's very important to make sure you haven't activated Premium on another account of yours (sometimes users create multiple accounts which leads to confusion).

Then, once you're sure you've logged into the correct account, check the account page. 

Keep us posted!

[Namnah]

I'm not abdulrahman.. you got the wrong person..

[Petya]

Hey @Namnah,

Sorry about the mistake with the username, the post was meant for you.

Can you answer the questions from my previous post - this will be helpful to us so we can get to the bottom of why you haven't received Premium.

Keep us in the loop!