Music is playing softly

[Dagerot]

Over the past couple of months, the sound has deteriorated a lot, the music is playing quieter, even though I have a subscription and it promises improved sound

[Billy-J]

Hey there! I am happy to help. 

Can you let me know if this happens on a different device (if possible)? Also, can you let me know the make and model of the device you’re facing this problem on - and if this happens with any song you listen to, or just select songs? 

Keep me posted. 

[Dagerot]

I have a Google Pixel 6 Pro.
A couple of months ago, this problem did not exist either when connected to headphones or when connected to a car. And now there is a noticeable difference. For comparison, I turned on music through the music player on my phone and through Spotify. The latter mutes the sound. It happens with all songs, the program settings do not help. This is something at your level

[Billy-J]

Hey @Dagerot, 

Thanks for that information. I checked to see if this is something that’s being investigated by Spotify, and I can see that there is an Ongoing Issue regarding songs going silent on the Android App that Spotify is actively investigating to implement a fix. You can learn more about this here. If this is actually what you’re experiencing, please add your vote and follow the steps under the "Status Update".

However, we can always check all our bases and do one more test to see if it’s account or device-related. Can you try creating a new account, and then listen to a few of your favorite songs to see if the same issue occurs? This will allow me to understand what could be going on. Please make sure that you do remember your email/username and password before creating the new test account.

Let me know how this goes!

[Dagerot]

• Creating another account is not a problem, but it will be unsubscribed. And the subscription promised improved sound and no volume limitations