My forum posts are being deleted

[1157821601]

Plan

Premium

Country

Germany

Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. Not knowing what I did wrong I wrote a new one, which was also instantly deleted. Please resolve this since I want to do my part to have Spotify working on my devices again.

My forum posts are being deleted

[Jeremy]

Hi there @1157821601,

Thank you for reaching out to the Community.

Did the post follow our Community guidelines?

It would be great if you could provide us more information with what your issue is so that we can help you 🙂

We'll keep an eye out for your reply.

Take care!

[1157821601]

As far as I know nothing I wrote was against the Community Guidelines. My first post was there a couple of days and only got deleted when I edited it to add more info pertaining to the subject. My guess the harmless editing got flagged by some anti spam mechanic.

This is the thread btw

https://community.spotify.com/t5/Ongoing-Issues/Music-cuts-out-briefly-on-Echo-devices/idc-p/5349232

[OscarDC]

Hey @1157821601,

Thank you for keeping in contact and for sharing the original post.

If your post was meeting all the guidelines and the edit you made was within the rules too, it should not be removed.

Just to double check, would you mind sending us the post you wrote after the edit? This will give us a better look on what could be the reason for the deletion. 

We'll be on the lookout for your response. ​​​​​​​

[1157821601]

I can't access that post anymore because it was deleted and I didn't save a copy beforehand. In summary I was stating the devices affected by the issue and their respective firmware version numbers.

[OscarDC]

Hey @1157821601,

Thank you so much for keeping in contact.

In this case, we'd recommend posting it again in the thread you shared before https://community.spotify.com/t5/Ongoing-Issues/Music-cuts-out-briefly-on-Echo-devices/idc-p/534923.... 

After you post it, send us the link to keep an eye on it in case it gets deleted again. With this, we could determine why the post is getting deleted.

We'll be on the lookout.

[1157821601]

Okay I replied again just now, let's see if it stays up.

https://community.spotify.com/t5/Ongoing-Issues/Music-cuts-out-briefly-on-Echo-devices/idc-p/5354019...

[Eni · Accepted solution]

Hey @1157821601, 

Thanks for keeping us in the loop. 

We checked and it looks fine now. If you need a hand with anything else, the Community is here for you. 

Cheers 🙂