cant subs but credit card got charged

[balipupa21]

Plan

Free wants to sub premium duo

Country

Indonesia

Device

Mi 11 Lite

Operating System

Android 11

My Question or Issue

I created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not eligible for the offer (first month free, pay afterward) but somehow my credit card was billed from spotify about IDR 24,999 (~1.74 USD). I tried to input my card 3 times and I got charged for 3 times as well (I didn't realised I got charged, that's why I tried 3 times) but no premium for my account.
Then I tried again, this time using phone number, same thing happened.

Please help?

[Maxim]

Hey @balipupa21 ,

Thanks for reaching out.

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

Hope this helps!