Announcements
We’ve made a few tweaks backstage, so everything should be back to normal. Additional info can be found here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

My husband doesn´t get my invite to family premium

My husband doesn´t get my invite to family premium

I have upgraded to a family premium account, but when I send my husband his invite nothing happens. It says -pending- I have tried to resend, cancel and sendt it again. We have checked that his email is correct on both our profiles, we have checked the email and the trash.. Nothing. Could somebody help me? There is no use in sharing a family account when he doesn´t get to use it;p

Reply
5 Replies

I have the same problem. Tried to invite my wife, she never gets an email.

 

I'm having the exact same issue. 😕

I have the same problem when i want to invite a family member.  Invite pending

Does anyone know what we can do ?

One of my sons doesn’t receive my invite either. I noticed he Spotify Free and have tried to cancel the FREE subscription to enable the invite but cannot cancel the FREE subscription. Can anyone help please??? Want to receive the maximum value for money with the Premium Subscription for ALL members of the family. 

Take a look in your spam mails.. my invitation was in there.

Suggested posts