My orange Egypt plan is covering a premium subscription, however I can't

[#1]

My orange Egypt plan is covering a premium subscription, however I can't activate it

[Yordan]

Hi there,

Welcome to the Spotify Community!

Sounds like you're trying to take a trial. Have you had Premium before? Note that the offer might only be available to users who haven't tried Premium yet. In case you haven't, I'd recommend trying again using an incognito window, another browser or another device. There are some additional troubleshooting steps in this article, feel free to check it out and give them a try as well.

In case you meant something else, feel free to share a bit more info on what's happening on your end, we'd love to investigate further!

Cheers 🤘

[Maxim]

Hey there,

Thanks for reaching out.

What exactly is preventing you from activating it? 🙂

Generally, if there's an issue with Premium and it's through a partner instead of Spotify directly, it's best to reach out to them as they're the only one's who are able to make changes to it.

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i have a free spotify with my orange but i cant do it