My premium stopped

[IlyAaron]

1. 3 months free trial

Free/Premium

oaxaca

Device

1. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My premium randomly stopped and it says that my plan is the 3 months free trial but I don't have the premium features

[Billy-J]

Hey @IlyAaron, thanks for reaching out to the Community!

I'm sorry to hear this.

Can you check your account overview page here, and let me know if the status of the account is Premium or Free?

If it says Free, could you try following all the steps provided in this support article? 

If it says Premium, try a clean reinstall of the app following these steps.

Let me know how this goes! 

[IlyAaron]

None of those could help me and my account is free

[Billy-J]

Hey @IlyAaron,

Thanks for the details.

Did you get a confirmation from Spotify confirming your subscription to Premium? It should have a subject line similar to: Welcome to Premium. 

Also, does your bank statements have any pending charges from Spotify?

[IlyAaron]

I didn't get any welcome to premium but I did have premium for like 1 week but a few hours ago it gave me a ad and then I realized after that my spotify stopped

[Billy-J]

Hey @IlyAaron,

Okay, got it. 

And do you remember entering any payment information to get Premium? 

This will allow me to check on my end what could be happening.

[IlyAaron]

Well I used a Google Play card with $100 pesos (Mexican money) and premium for 1 account and 3 months free trial is $99.0 pesos and I payed for it and I got premium

[Billy-J]

Hey @IlyAaron,

Alright!

So, you haven't gotten an email confirming your subscription but you used a payment method to subscribe to Premium...

Let me ask, did you subscribe to Premium using the app or from the website?

[IlyAaron]

Website

[Billy-J]

Hey @IlyAaron,

OK, thanks for all of the information and thanks for the quick replies. When you mentioned you had Premium for a week, I thought you were on a 7 day trial, but if you were asked to enter payment information to subscribe and had Premium for a week then something might be up. 

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and they will do their best to help. 

Have a nice day, and stay safe!